This Refund Policy explains when AviaTravel OÜ (“SaltyCut”) issues refunds for platform subscriptions and welcome offers. It applies to payments you make to SaltyCut for the SaaS product — not to deposits or fees your salon collects from its own clients.
1. Subscriptions (Starter / Pro / Growth)
- Plans are billed in advance for each billing period.
- You may cancel anytime; access normally continues until the end of the period already paid.
- No prorated refunds for mid-cycle cancellation, unused staff seats, or unused features, unless required by law or we agree otherwise in writing.
- If we permanently discontinue a plan feature that was material to your purchase, we may offer a credit, downgrade option or partial refund at our discretion.
2. Welcome / launch offers
Prepaid welcome offers (for example a fixed number of months for a promotional price) are charged at signup. Because access begins immediately after successful payment, these offers are generally non-refundable once the salon account is activated, except where:
- We failed to deliver the Service for a prolonged period due to a fault on our side
- A duplicate charge occurred
- Applicable consumer law in your country requires a refund
3. Coupons and discounts
Coupon value is applied to the eligible invoice. Coupons have no cash value and are not refundable as money.
4. Chargebacks
Please contact us before opening a dispute with your bank or card issuer so we can help. Unjustified chargebacks may lead to account suspension while we investigate.
5. Salon customer payments
Deposits, tips or product sales paid to a salon (via the salon’s Stripe/Revolut connection or in person) are between the salon and their customer. SaltyCut does not refund those amounts; contact the salon directly.
6. How to request a refund
Email [email protected] with your salon name, account email, invoice number and reason. We aim to respond within a few business days. Approved refunds are returned to the original payment method when possible.
7. EU / UK consumer rights
If you are a consumer with statutory cooling-off rights that apply to digital subscriptions in your jurisdiction, those rights take precedence over this policy to the extent required by law. Once you expressly request immediate performance of digital content/services and acknowledge loss of withdrawal rights where applicable, refunds may be limited accordingly.
8. Contact
AviaTravel OÜ
— [email protected]
Tornimäe tn 5, Kesklinna linnaosa, 10145, Tallinn, Estonia